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+6011 2551 7880 wanderingelefun@gmail.com
GET HELP (HELP CENTER)

Frequently asked questions.

What are overseas photography tours / workshops?

These are tours that are specially designed to meet the unique needs of the photographer. At least one professional photographer, the “Photo Coach”, will accompany you on each tour.

How big are your groups?

For photography tours, we generally limit the group size to not more than 10 persons per group, to one Photo Coach.

For photography workshops, we will assign 2 Photo Coaches for groups exceeding 13 persons.

Can I request to have my own room on a tour?

Definitely. However, an additional “single supplement fee” will apply.

What does “Twin-sharing” mean?

This means that there will be 2 paying guests to a room. If you do not already have a friend that you want to share the room with on the same tour, we will pair you with a new friend of the same gender to share the room.

In the event that there is no other available guest on twin-sharing to be paired with, you will be requested to sign up for the “single supplement” to proceed with the tour.

What kind of accommodation can I expect on the tour?

We aim to provide affordable, safe and comfortable tours to all our guests. We will use 4-star rated accommodations, but may go for 3-star plus in locations where the former is not available or fully booked.

Are your tours physically demanding?

We specialise in photography tours that do not require strenuous activities unless you consider lifting that camera as physically demanding. It is otherwise suitable for photographers of all ages and in general good health.

What happens after I have indicated my interest?

You will be asked to provide your full name (as in passport), and your email address so that an official invoice can be sent to you.

Depending on the tour that you are booking, you may be requested to pay a partial or full amount. Payment details can be found in the official invoice sent to you in your email.

What do I need to take note after I have paid my deposit or full payment?

An email detailing the next steps will be sent to you. Please read through carefully and follow the instructions as indicated.

Can you explain the process flow for a booking please?

Certainly. The following steps will apply for every booking:

  1. Contact Julian to indicate your interest.
  2. An invoice for a partial deposit or full payment will be sent to you via email.
  3. Please pay the amount indicated on the official invoice.
  4. After the invoice has been paid, Julian will follow up with an email detailing what you will need to do before the trip. Please read and follow the instructions carefully.

Proceed to book the required Air, Ferry and/or Train tickets as soon as possible to ensure availability.

Do you help clients to book tickets?

We do. However, there will be an administrative fee of at least S$50 per sector/ticket. We recommend our guests to book the tickets themselves in order to get the best prices.

How far ahead should I book in advance?

You should always try to confirm your tour as early as possible. Prices for the tours and transport will get more expensive as you move closer to the tour commencement date.

What are your cancellation and refund policies?

Deposits and payments received are used to pay the vendors at the destinations to secure their services, including securing bookings for accommodations.

Regrettably, we will not be able to assist with deposit refunds. All other refunds are reviewed on a case-by-case basis, and will require documentary proof to support the request for a refund. Please note that there may be administrative and financial charges imposed, and the final amount returned will be less than what was originally paid.

We strongly advise our clients to obtain travel insurance to cover tour cancellations and other eventualities.

Can I request for photography equipment support for my tour?

We have limited availability of Canon, Nikon & Sony photography equipment which can be loaned on a complimentary basis when you join one of our tours. The loans are based on first-come-first served and equipment availability basis. Please check with Julian if you require such support.

What happens if I damage or lose loaned equipment?

The photographer will undertake to be fully responsible for any damage or loss of loaned equipment. The cost of repair or replacement of the loaned equipment will be advised after careful assessment.

Who handles our tours? Is it legal?

Silkway Travel Asia, who handles all the listed tours, is a travel agency registered with the Singapore Tourism Board (TA03392). It is against the law to conduct tours which are not authorised, and insurance may not cover illegal tours.

Should I purchase travel insurance? Is it compulsory?

While it is not compulsory, Singapore Tourism Board (STB) strongly recommends the consumer to buy travel insurance that will cover them for travel inconveniences, eventualities and travel agency insolvency.

I have questions which are not covered here. Who can I contact for more information?

Please contact your Travel Designer – Julian at +65 9623-6909 (Whatsapp) or email him at julian.w@silkwaytravelasia.com

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